Case Study: Key Travel achieves a seamless, reliable omnichannel customer experience with Vonage

Key Travel Provides Nonprofits with Seamless Omnichannel Experience via Vonage

Key Travel, the world’s largest travel agency focused exclusively on nonprofits, with offices in the U.S., Canada, UK, Europe, and Africa, needed reliable omnichannel communication to support humanitarian customers and provide 24/7 service through the Global Travel Hub. When COVID-19 closed travel routes and left doctors, nurses, and scientists stranded, Key Travel found its previous third-party unified communications unreliable and in 2018 launched a vendor search of 24 potential vendors, spending 18 months narrowing the list.

Key Travel selected Vonage, deploying Vonage Contact Center to power the Global Travel Hub and deliver a seamless omnichannel customer experience with flexibility to quickly scale up or down and automated call features that improve efficiency. Daniel Morris, Group IT director | Key Travel, said, “Without Vonage service in place, we would have seriously failed our customers.” The Vonage partnership and technology provided reliable, scalable, 24/7 support that kept humanitarian travelers connected and helped get critical personnel home safely.

Key Travel

Daniel Morris

Group IT Director