Case Study: Interstate Batteries achieves seamless remote work and improved customer connections with Vonage

Interstate Batteries Powers Up Internal and External Communications with Vonage

Interstate Batteries, a privately owned battery marketing and distribution company with a global dealer network and 300 wholesale warehouses, faced limitations from a legacy on‑premises communications system that lacked the flexibility, cloud agility and application integrations needed to support modern workflows and a distributed workforce. The company needed a unified communications and contact center solution that would consolidate customer history, integrate with ServiceNow, and enable employees to work securely from anywhere.

Interstate deployed Vonage Business Communications and Vonage Contact Center (integrated with ServiceNow) with partner Flair Data Systems, completing VBC just as offices closed in March 2020 and rolling out VCC in three weeks. The cloud solution let 600+ employees pivot smoothly to remote work with no lost productivity, delivered a single view of customer data for agents, and produced measurable gains in productivity, efficiency and personalized customer connections.

Interstate Batteries

Mike Day

System Engineer/Telecom Specialist