Case Study: Meikle West, LLC achieves increased mobility and 10% more billable hours with Vonage Business

Increased mobility & profitability with Vonage

Meikle West, LLC is a New Jersey workers’ compensation law firm with three locations that needed a better way to capture billable time and support lawyers who work constantly on the go. As a paperless, phone- and email-driven practice, the firm struggled with estimating call time after the fact, losing productivity to manual administrative work and missing billable hours—so it needed mobility plus seamless integration with mission-critical apps like Clio.

Meikle West moved to Vonage Business UCaaS using MobileConnect and Vonage for Clio, which automatically logs call origin and duration in real time across desk phones, softphones, and mobile devices. The integration improved workflow and mobility, made billing audit-proof with time-stamping, reduced lost billable hours, and delivered about a 10% increase in time capture and profitability, all via a lower-cost, cloud-based solution.

Meikle West

Christopher Meikle

Partner