Case Study: TP Vision transforms customer experience and boosts agent efficiency with Vonage Contact Center

How TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center

TP Vision, the Netherlands-based company that designs and markets Philips-branded TVs and audio products globally, needed a contact center solution that would work with its recent Salesforce CRM rollout and support a largely remote, international agent workforce. The challenge was to deliver a consistent, state-of-the-art customer experience while improving agent performance and operational efficiency without disruptive hardware changes.

Vonage Contact Center provided a cloud-native, fully customizable solution with seamless Salesforce integration, advanced routing and reporting, and responsive support. The result: a scalable contact center that empowers remote advisors with customer data and tools at their fingertips, increases agent efficiency and engagement, and boosts customer satisfaction across TP Vision’s markets.

TP Vision