Case Study: The SaaSy People achieves improved customer experience and reduced handle time with Vonage Contact Center

How The SaaSy People Create a Better Customer Experience with Vonage Contact Center

The SaaSy People is a UK-based provider of fully managed, multi-channel customer support that helps startups and growing businesses stand out by matching a brand’s voice and delivering exceptional service. To keep pace with modern customer expectations and support a wide range of clients, they needed a differentiated, scalable contact center that could integrate with multiple CRMs, enable remote work, and improve both agent and customer outcomes.

They adopted Vonage Contact Center for dynamic call routing, analytics, deep integrations (Salesforce, Zendesk, ServiceNow, Dynamics 365, Teams), simple onboarding and device-agnostic access, plus customer-focused features like queue callback. The result was increased agent satisfaction, reduced call handle times and an improved customer experience, while positioning The SaaSy People for continued growth and flexibility.

The SaaSy People

Reece Couchman

Founder and CEO