Case Study: HotelBeds achieves a remote-ready, cost-efficient contact center and improved productivity with Vonage Contact Center for Salesforce

HotelBeds Chooses Vonage Contact Center to Help Tackle the Challenges of a Global Pandemic

HotelBeds, the world’s leading bed bank with more than 180,000 hotels and a global B2B buyer network, faced the sudden need to shift contact center and sales operations to remote work during the COVID-19 pandemic. The company needed to consolidate and modernize its telephony infrastructure into a single platform that integrated seamlessly with Salesforce to maintain service and productivity.

HotelBeds deployed Vonage Contact Center for Salesforce, a scalable cloud solution that unified telephony and CRM, gave agents immediate access to client details, and created a single point of truth for customer data. The migration enabled remote work, lowered costs, improved productivity and caller experience, supported new inbound sales handling and compliance needs, and positioned the company to continue flexible, hybrid operations post-pandemic.

Hotelbeds

Paul Anthony

Chief Integration Officer