Case Study: ChartLogic achieves scalable, efficient call center operations with Vonage

Healthy success with a robust call center solution

ChartLogic, an EHR software leader since 1994 known for simplicity, speed and user experience, faced a growing operations problem: its on‑premises call center couldn’t scale for the large, time‑sensitive sales spikes driven by industry trade shows. That lack of flexibility and limited IT resources slowed order processing, reduced efficiency and constrained growth.

ChartLogic moved to Vonage’s cloud‑based Enterprise contact center, adopting features like soft phones, audio conferencing, Speak2Dial, Vonage Visual Voicemail and FaxMail. The solution provided elastic scaling, failover for high uptime, and intuitive tools that streamlined agent workflows, reduced IT overhead and enabled the company to handle call surges and improve overall productivity.

ChartLogic