Case Study: Ronlight achieves scalable 24/7 customer support with Vonage AI

Garmin Israel Makes Customer Experience Top Priority by Deploying Vonage AI

Ronlight, the official Garmin distributor in Israel, needed a way to automate its contact center and scale customer experience as demand grew. To do that, Ronlight chose Vonage AI, aiming for better service, faster responses, and potential cost savings while handling a larger customer base.

Vonage implemented Vonage AI as a virtual assistant named Ron, supported by a dashboard for monitoring call-center performance and making quick updates. The result was 24/7 coverage with no customer wait time, automation of about 60% of inquiries in the first few months, and more than 70% of calls now handled without human help. Ronlight also reduced average call time from around 3 minutes to under 1:30 and cut staffing needs from five support reps to two, delivering measurable cost savings.

Ronlight

Avishay Pariz

Chief Executive Officer