Case Study: FCR Media achieves improved customer experience and productivity with Vonage Contact Center for Salesforce

FCR Media Leaps Ahead in CX and Productivity With Vonage Contact Center for Salesforce

FCR Media, a fast-growing digital media agency in Belgium with more than 40,000 B2B clients, was struggling with ongoing stability issues and poor support from its existing contact center software provider. It also needed a more professional solution to better serve customers beyond France and support its move deeper into Salesforce-based operations.

FCR Media implemented **Vonage Contact Center for Salesforce** from **Vonage**, integrated with Salesforce for sales and customer service teams. The result was a first-year payback of **£271,000** from IT, customer service, sales efficiency, and improved satisfaction, while customer satisfaction rose by **more than 50% to 66%** and the platform delivered major productivity gains with **99.999% system stability**.

FCR Media

Allan Farrell

Chief Information Officer