Case Study: Debt Busters achieves 83% growth and greater efficiency with Vonage Contact Center

Debt Busters Boosts Revenues and Efficiency with Vonage

Debt Busters, an Australian insolvency practitioner, needed to replace its legacy CRM and phone system because calls were often routed to the wrong people and inbound calls were handled inefficiently. The company turned to Vonage Contact Center with Salesforce integration to support its financial management and debt-relief services.

Vonage implemented Vonage Contact Center for Salesforce, adding smarter call routing, screen pops, local call identification, and reporting tools. The result was a leap in productivity and an 83% increase in customer numbers in less than a year, plus a 500% increase in response rates from referrals and an average saving of three minutes in wrap time per call.

Debt Busters

Simon Frew

Co-Founder