Case Study: Como achieves scalable, multi-channel customer engagement with Vonage APIs

Como Empowers Better Customer Engagement with Vonage APIs

Como is a global, data-driven customer engagement and loyalty platform used by more than 1,000 food, beverage and retail businesses across 30+ countries. Faced with pandemic-driven digital transformation, Como needed a secure, scalable way to deliver personalized, multichannel communications, comply with local regulations, and help brick-and-mortar clients build stronger customer loyalty.

By integrating Vonage APIs — including the Vonage Communications Platform and SMS API — Como enabled reliable, affordable multichannel messaging, automated complex tasks like migrating hundreds of US accounts to 10DLC, and quickly added new functionality. The result: compliant, scalable communications that improve customer engagement and loyalty, let clients expand into new territories with confidence, and allow Como to deploy updates in days with ongoing Vonage support.

Como

Netta Migdali

VP Operations