Case Study: Click Travel maintains first-class service and eliminates connectivity issues with Vonage

Click Travel Maintains First-class Travel Service with Vonage Contact Center

Click Travel is a U.K. travel management company with a £200m turnover that runs a Travel Cloud portal handling 97% of bookings. When its aging on-premises phone system began failing, connectivity problems and lack of visibility across a geographically dispersed workforce threatened customer service and employee engagement, and a fast replacement was required before the existing supplier contract ended.

Click Travel moved its contact center to the cloud with Vonage (formerly NewVoiceMedia), deploying a true cloud solution on a tight schedule. The switch restored service reliability virtually overnight, improved visibility and reporting, enabled seamless remote working, boosted employee engagement, and cut internal IT support costs through CRM integrations and automated activity recording.

Click Travel

Jill Palmer

Managing Director