Case Study: Chi Mei Hospital saves lives with Vonage Voice and Video APIs

Chi Mei Hospital Saves Lives With the Help of Vonage APIs

Chi Mei Hospital, the largest integrated health care system in Taiwan’s Yunlin-Chiayi-Tainan area, needed to improve efficiency and reduce response times for acute cases with very short treatment windows. It turned to Vonage, using the Vonage Voice API and Vonage Video API to modernize critical communications and support faster, more effective care.

With Vonage, Chi Mei Hospital automated emergency notifications so the right STEMI specialists are alerted instantly, rather than being called manually one by one, and also enabled secure video consultations, remote family meetings, and medical training sessions. The result was a 10-minute reduction in wait time for critical treatment and a 10-15% increase in staff productivity, helping Vonage deliver faster responses and better patient care.

Chi Mei Hospital

Lin Jingjia

Senior System Analyst and Programmer