Case Study: Carbyne achieves 42% fewer first-responder dispatches and 50% faster emergency information delivery with Vonage

Carbyne Revolutionizes Emergency Calls Using Vonage SMS and Messages APIs

Carbyne is a web-based emergency communications company that supports more than 200 million people across 15 countries and analyzes roughly 4 million calls per month. Founded after a co‑founder experienced a delayed emergency response, Carbyne’s challenge was that 911 call takers often need to ask many questions to locate and assess incidents, slowing response and leading to unnecessary dispatches.

To solve this, Carbyne uses Vonage APIs to send a one‑time web link via SMS or messaging when a PSAP receives a call; tapping the link opens a browser session (no app required) that shares precise device location, live video and two‑way chat with the call taker. The integration delivers information about 50% faster than PSTN SMS, provides greater reliability and visibility, and has helped reduce the number of first responders dispatched to emergencies by 42%.

Carbyne

Alex Dizengof

Founder and CTO