Case Study: Arbetsförmedlingen (Swedish Public Employment Service) achieves 100% remote service continuity with Vonage Video API (Vonage)

Arbetsförmedlingen Provides Remote Services to Swedish Job Seekers Using the Vonage Video API

Arbetsförmedlingen, the Swedish Public Employment Service, helps match employers with job seekers—particularly those who face extra barriers to employment. When the COVID‑19 pandemic made in‑person meetings unsafe, the agency needed a secure, reliable, and easy‑to‑use remote solution that wouldn’t require users to install apps or plugins so it could continue serving the nation’s workforce.

By building on the Vonage Video API (WebRTC), Arbetsförmedlingen moved to a 100% online delivery model, enabling virtual speed interviews, remote career guidance and uninterrupted benefit and employment support. The platform proved stable and accessible across ages and locations, widened employer reach, cut travel for short interviews, and opened new long‑term digital use cases for the agency.

Arbetsförmedlingen

Björn Norestig

Head of Digital Meetings