Case Study: Reef & Rainforest achieves seamless remote connectivity and cost savings with Vonage Business

Adventure Travel Agency Builds National Presence with Business VoIP

Reef & Rainforest is a dive and adventure travel agency with a home office in Portland and agents scattered across the U.S. Facing an office relocation and a legacy phone system that couldn’t support a dispersed, active workforce, the company needed a scalable, flexible solution to keep employees connected, maintain service during the move, and enable hiring from new locations without disrupting customers.

Vonage Business provided a plug-and-play VoIP system with MobileConnect, Virtual Receptionist, Call Groups, an Admin Portal, voicemail transcription and analytics, allowing agents to take calls from anywhere and the office to go live on Day One in Portland. The result: smoother relocation, significant monthly cost savings, easier nationwide hiring, improved responsiveness and measurable call performance — all while preserving the company’s work/life balance and customer service.

Reef & Rainforest

Jenny Collister

Owner