Case Study: Eubanks Agency, Allstate achieves more sales and better customer service with Vonage Business Cloud

A Solution That Maximizes Sales Opportunities

Eubanks Agency, an Allstate insurance agency founded in 1990 in Marietta, GA, serves hundreds of local customers with life, home, auto and other policies. The agency needed to prevent missed sales during PBX outages or severe weather, avoid extra phone-provider rerouting requests when new licensed sales professionals (LSPs) joined, let agents use preferred devices while preserving the agency caller ID, give agents instant access to customer records during calls, capture call details and voicemails quickly, and enable real-time coaching and performance feedback—all integrated with the eAgent CRM.

Vonage Business Cloud UCaaS provided a scalable solution: call forwarding to keep calls flowing to live agents, a mobile app that keeps business caller ID and separates personal accounts, seamless eAgent integration for immediate account view, call recording and monitoring for training and whisper/barge coaching, and visual voicemail transcribed to email. The result was fewer missed opportunities and faster response times, the ability to recruit remote talent without losing a professional presence, improved agent productivity and training, and higher customer satisfaction.

Eubanks Agency, Allstate

Rich Eubanks

Owner