Case Study: MyEyeDr. achieves seamless, compliant acquisitions and 28% fewer support tickets with Vonage

A Solution That Leverages Pre-Existing Investments

MyEyeDr., a fast‑growing network of more than 400 optometry practices across 11 states and D.C., faced a recurring challenge: most acquisitions arrived without the communications infrastructure needed to sustain MyEyeDr.’s high standard of patient service or meet its under‑90‑day integration timeline. The company needed a scalable, healthcare‑tailored unified communications solution that could reuse existing broadband securely, ensure HIPAA and PCI compliance, avoid costly construction delays, and maintain consistent patient and owner experiences during rapid expansion.

MyEyeDr. deployed Vonage Enterprise (UCaaS), Contact Center technology, and SD‑WAN (SmartWAN) to standardize and accelerate cutovers, prioritize voice traffic, enable real‑time failover, and secure communications. The solution delivered a seamless, compliant patient experience, bolstered owner confidence during acquisitions, improved call handling and in‑store service, maximized uptime, and produced measurable gains including a 28% reduction in support tickets (2016–2018) and strong post‑acquisition retention.

MyEyeDr.

Alex Healey

Director of IT