Case Study: Zippy Shell achieves uninterrupted 24/7 customer service and seamless remote operations with Vonage Business

A Market Disruptor That Refuses to be Disrupted

Zippy Shell, a moving logistics and warehousing company, needed to guarantee uninterrupted 24/7 customer service and the ability to rapidly shift staff into a virtual work environment without disrupting deliveries or support. Their priorities included launching a call center, recording employee calls, and reliably connecting virtual teams and offices.

Vonage Business delivered a cloud communications solution—call center, call recording, advanced analytics, softphone and dedicated internet—so Zippy Shell could stand up a virtual call center, capture and analyze interactions, and enable employees to work from home or on the road. The outcome was seamless multi‑channel communication across devices, faster operations, and dependable around‑the‑clock customer service.

Zippy Shell