Case Study: GateHouse Media achieves rapid cloud migration and centralized communications with Vonage

A Centralized Platform for a Rapidly Growing Organization

GateHouse Media, a Pittsford, NY–based publisher with more than 10,000 employees that reaches 23+ million readers weekly across 145 daily newspapers, 340 community publications and 570+ websites, faced a fragmented mix of legacy phone systems from hundreds of acquisitions. The disparate on‑premises communications and application silos prevented a unified, cloud‑first workflow, hindered productivity for circulation, sales and field reporters, and made it difficult to scale analytics and modern engagement channels.

GateHouse adopted Vonage Enterprise UCaaS, the Vonage Integration Suite and Vonage SmartWAN SD‑WAN to centralize communications and accelerate cloud migration. The combined solution delivered a single, easy‑to‑manage platform with APIs for SMS and social engagement, click‑to‑call, softphones, call recording/transcription, and integrations with G Suite, Salesforce and SugarCRM. Results included faster cloud transition, prioritized voice and real‑time failover for higher uptime, consolidated analytics and management, and improved productivity and subscriber engagement.

GateHouse Media