Case Study: Region of Waterloo achieves faster, more reliable shift fills with Vocantas Automated Shift Callout™

Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout™

The Region of Waterloo faced an urgent need to replace an unreliable US‑based callout system that failed to consistently deliver calls and texts to paramedic staff. With a short implementation window and privacy requirements for Canadian data, the Region of Waterloo selected Vocantas and its Automated Shift Callout™ interactive text, voice and email solution to manage availability and offer open shifts.

Vocantas implemented Automated Shift Callout™ on time, providing schedulers with an automated callout and web portal, employee preference controls and real‑time reporting. The solution eliminated manual dialing, increased scheduling efficiency, reduced overtime costs and grievances, and is being expanded to other 24/7 operations — demonstrating clear operational and administrative improvements delivered by Vocantas.

Region of Waterloo

Daun Fletcher

Director Citizen Service