Case Study: Hôpital Montfort achieves improved patient safety and operational efficiency with Vocantas CallAssure

Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort, an award-winning teaching hospital in Ottawa, faced inefficient, paper-based appointment scheduling and time-consuming manual reminder and follow-up calls that tied up clinical and administrative staff. To increase quality of service and operational efficiency, Hôpital Montfort selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution to automate appointment reminders, confirmations, post-discharge follow-ups and emergency staff notifications.

Vocantas implemented CallAssure to standardize messaging (e.g., 24-hour reminders), automate post-discharge safety checks and perform emergency staff call-outs with real-time response tracking via a web portal. As a result, Vocantas’ solution improved patient experience and service quality, reduced administrative burden so staff could focus on care, standardized clinical information delivery, and enhanced the hospital’s emergency preparedness.

Hôpital Montfort

Philippe Marleau

Vice President, Quality and Organizational Performance