Case Study: Southwestern Longterm and Respite Care Facility Service Company achieves automated shift fill, eliminating manual calls and boosting employee morale with Vocantas

Automated Shift Fill Eliminates Manual Calls and Increases Employee Morale

Southwestern Longterm and Respite Care Facility Service Company, a long‑term and respite care provider in London, Ontario, needed to eliminate time‑consuming manual callouts to cover nursing shifts and to broadcast offers to about 350 staff via their preferred channels. They selected Vocantas and its Automated Shift Fill (ASF) module within Vocantas Communicate™ as a cloud‑based, multi‑channel solution (text, voice, email, app) to automate shift offers and responses.

Vocantas implemented Automated Shift Fill with an Employee Portal for availability preferences, priority windows to fairly award shifts, and real‑time, timestamped reporting that integrates with scheduling systems. The result was the elimination of manual outbound calls, labor savings for schedulers, reduced overtime and grievances, 24/7 operation, and improved staff engagement — with ASF able to broadcast to roughly 350 employees and provide exportable audit reports for measurable oversight.