Case Study: Vocalcentre handles over 3.8 million interactions annually with Vocalcom

Vocalcentre handles 3.8 million interactions a year with Vocalcom

Vocalcentre, a leading offshore contact center for central Africa, faced the challenge of supporting its significant growth and improving efficiency while managing over 3.8 million customer interactions annually. To equip itself with more powerful tools and better business monitoring capabilities, the company turned to vendor Vocalcom and implemented its Hermes360 solution.

By deploying Vocalcom's robust and scalable platform, Vocalcentre gained relevant performance indicators, efficient outbound campaign management, and an easy-to-use system. This solution supported 250 agents across multiple sites operating 24/7, enabling Vocalcentre to successfully handle more than 3 million calls and 800,000 digital interactions per year.

Vocalcentre