Case Study: Simplify optimizes patient journeys with Vocalcom Hermes360

Simplify handles 500,000 calls a month with Vocalcom

Simplify, a service provider for over 500 public and private health establishments in France, Switzerland, and Belgium, faced the challenge of optimizing patient journeys and ensuring consistent, high-quality service across its four international contact centers. To address this, they partnered with Vocalcom and implemented the Vocalcom Hermes Cloud contact center solution.

The Vocalcom solution provided a consistent cloud-based platform across all sites, offering real-time supervision and integrated reporting. This gave Simplify the flexibility and autonomy needed to manage over 500,000 calls per month effectively. As a result of implementing Vocalcom's technology, Simplify achieved a service quality (QoS) rate of more than 95%.

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