Case Study: PMC Treize achieves personalized, remote customer service with Vocalcom Salesforce Edition

PMC Treize delivers 100% personalized answers with Vocalcom

PMC Treize, a captive broker for Generali specializing in remote insurance contract management, faced the challenge of fostering personalization and building customer confidence in a completely remote, digital service environment. To meet demanding telephony requirements while leveraging their Salesforce customer knowledge, they partnered with vendor Vocalcom for a solution.

Vocalcom implemented its Salesforce Edition contact center solution, which provided native integration to enrich customer data within Salesforce and offered autonomous IVR configuration. This solution enabled PMC Treize to handle an average of 800 daily interactions, achieving 100% personalized answers for their customers and optimizing their remote customer service efficiency.

PMC Treize