Vocalcom
34 Case Studies
Case Study: La Maison Saint-Gobain achieves ultra-personalized premium customer service with Vocalcom Salesforce Edition
A Vocalcom Case Study
La Maison Saint-Gobain handles 5,000 weekly calls with Vocalcom
La Maison Saint-Gobain, a digital platform for construction professionals, faced the challenge of gaining a foothold in a highly competitive industry by offering an ultra-personalized, premium customer service model. To achieve this, they needed to put customer data at the heart of every interaction and oversee activities with autonomy. They chose to implement a solution from vendor Vocalcom.
Vocalcom implemented its Salesforce Edition contact center solution, which provides native integration with the company's Salesforce CRM. This solution enabled easy creation of outbound call campaigns, automation based on the customer journey, and access to customer data for enriched interactions. The results for La Maison Saint-Gobain include handling 5,000 calls per week and supporting 75 employees with this premium service model.
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