Case Study: FIMAINFO boosts omnichannel customer service and productivity with Vocalcom Hermes360

FIMAINFO boosts agent productivity by 40% with Vocalcom

FIMAINFO, an IT firm and part of the FIMADEV group, supports clients in the automobile, health, and financial industries. Their challenge was to assist their clients' digital and phygital transformation by integrating into their value chains, offering superior lead management and customer service performance. To meet this need, FIMAINFO turned to the Vocalcom Hermes360 omnichannel contact center solution.

Vocalcom's solution provided an omnichannel platform with a predictive dialer, autonomous IVR adjustments, and integration capabilities with clients' industry tools. The implementation for FIMAINFO's subsidiary, Centre Relations Clients, resulted in the management of over 1.3 million calls per year and led to a 40% increase in productivity for its 450 connected agents.

FIMAINFO