Case Study: EVO+ achieves 10-20% annual growth with Vocalcom Hermes Solution

EVO+ logs 10–20% annual growth with Vocalcom

EVO+, a French expert in print and digital subscriber relations, faced the challenge of integrating into its clients' value chains to offer a fully outsourced and customized subscription management service. To win new markets and improve agent performance, they needed a flexible and agile contact center solution. They turned to the vendor Vocalcom and its Hermes solution to address these needs.

By implementing the Vocalcom Hermes contact center solution, EVO+ gained autonomous IVR management, simplicity in campaign creation, and real-time supervision with customized dashboards. The results for the customer were significant, achieving an annual growth of 10 to 20% and handling 1.3 million calls per year with a 94% customer service call pickup rate. Vocalcom provided the industry expertise and rich features that enabled this successful outcome.

EVO+