Case Study: Clientela achieves personalized omnichannel customer service with Vocalcom Hermes Cloud Solution

Clientela manages 500,000+ calls per month with Vocalcom

Clientela, a customer relations outsourcer specializing in the press, charity, and health industries, faced the challenge of needing to quickly adapt to its clients' specific needs to deliver optimal, personalized service quality across multiple channels. To develop omnichannel customer journeys and act as an extension of its customers, the company turned to vendor Vocalcom and implemented the Vocalcom Hermes Cloud Solution contact center platform.

The solution provided Clientela with a powerful omnichannel platform, including a predictive automated dialer and easy campaign creation tools. This allowed them to deliver ultra-personalized support on complex multi-channel journeys. The results were significant, with Vocalcom's technology helping Clientela manage over 500,000 calls per month and maintain a loyal customer base, with 40% of their clients staying with them for over 15 years.

Clientela