Case Study: CETIH Renov boosts teleprospecting productivity with Vocalcom

CETIH Renov boosts teleprospecting productivity 3x with Vocalcom

CETIH Renov, a company supporting the home renovation and energy retrofitting activities of the CETIH group, faced the challenge of completely reorganizing its telemarketing strategy to comply with new, highly regulated market rules. To adapt to the ban on telemarketing, the company needed to restructure its sales model and integrate an omnichannel customer engagement approach.

Vocalcom implemented its Hermes360 omnichannel contact center solution for CETIH Renov. This provided autonomous IVR management, easy scripting, and real-time supervision, enabling the company to switch to a multi-brand telemarketing model. The solution delivered significant results, including 2 to 3 times more productivity and the generation of 2,500 customer appointments per month.

CETIH Renov