Case Study: Zuora achieves scalable, SLA-driven service quality with VMware Tanzu

Wavefront Helps Zuora Ensure High Quality of Service to Their Customers

Zuora, a provider of end-to-end order-to-revenue solutions for subscription businesses, moved from a monolithic architecture to microservices and required strict adherence to internal SLAs. Initial log-based monitoring and a Graphite/Grafana stack proved slow to troubleshoot and resource-intensive—consuming a full-time engineer and requiring more headcount and infrastructure spend—so monitoring efforts were diverting engineering energy away from product innovation.

After 18 months they migrated to cloud-delivered Wavefront, first by parallelizing data from existing tools and then sending metrics directly from apps into a Wavefront pipeline. About 80% of engineers now use Wavefront for synthetic transactions, uptime and error monitoring, deployment impact analysis, and team dashboards; the change reduced maintenance overhead, improved cross-team visibility, and set the stage for standardized alerts and predictive metrics to protect SLAs and customer experience.

Zuora

Karl Goldstein

Senior Director of Engineering