Case Study: Wake Forest University improves campus access and asset management with Vivantio

Wake Forest University - Customer Case Study

Wake Forest University, a top-ranked private university in Winston-Salem, North Carolina, needed a new service management platform after its previous provider announced an unexpected $30,000 annual server charge. The Physical Security Technology and Deacon One Card office wanted a solution that could integrate with existing systems, be implemented quickly, and support future expansion such as a large asset inventory project.

Wake Forest University chose Vivantio for its flexibility, configurability, and support from product specialists and engineers. Vivantio helped launch the self-service portal and core functionality in just two weeks, then enabled an asset management and CMDB setup that tracks more than 25,000 items. The result was a projected $30,000 in annual savings, dramatically faster access to building asset information, and reduced site visits from half a day to seconds.

Wake Forest University

David Cowan

Wake Forest University