Case Study: SCP Health achieves streamlined ITIL-based business workflows with Vivantio

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

SCP Health, one of the United States’ largest and fastest-growing healthcare organizations, needed a more flexible, ITIL-based helpdesk and ITSM solution than its custom application could provide. The IT department wanted a tool that would simplify service management, support business rules and customization, and improve workflow and reporting across teams, so it turned to Vivantio’s ITSM platform.

Vivantio implemented a configurable, codeless ITSM platform with workflows, portals, dashboards, and automated reporting, while also incorporating SCP Health’s feedback into product improvements and integrations. The result was a more standardized, company-wide service model with faster ticket resolution, better documentation, and near-instant reporting; one HR workflow was reduced from a 27-minute process to one click, and report preparation that once took days now happens almost instantly.

SCP Health

Michelle Tedder

Organization’s Manager