Case Study: American Enterprise achieves company-wide service management with Vivantio

How Vivantio helps this insurance provider achieve smooth ERP migration and improve their service desk productivity

American Enterprise Group, a mutual insurance holding company, needed to replace its legacy in-house request system as the business grew and service demands expanded. The company was looking for an affordable, customizable ITSM solution that could support multiple teams without requiring deep coding or domain expertise, and it turned to Vivantio for help.

Vivantio implemented its ITSM platform across American Enterprise’s IT, Human Resources, Facilities, Marketing, and Legal teams, enabling each group to manage different types of service requests in one system. The result was a company-wide service management approach that simplified deployment and administration while supporting a broader range of workflows, helping American Enterprise scale more efficiently with Vivantio.

American Enterprise

Burt Hixenbaugh

Cloud Architect