Case Study: Allegis Group achieves sevenfold productivity gains with Vivantio

Allegis Group Realizes Sevenfold Productivity Gain with Vivantio ITSM Tool

Allegis Group, one of the world’s largest privately held staffing companies, needed to replace its ageing Remedy service desk because manual call logging and slow handoffs were causing delays, missed requests, and too many follow-up calls from customers. The team wanted a more efficient service management solution, and chose Vivantio and its Vivantio Platform to modernize support operations.

Vivantio implemented automated email-to-ticket handling, routing, reporting, and knowledge-base features that streamlined resolution and improved self-service. The results were strong: Allegis Group cut customer call volumes by up to 70%, reduced resolution times, and achieved a sevenfold productivity gain, while also going live in just 10 days and expanding the platform to other departments.

Allegis Group

Neil Davies

Service Delivery Manager