Case Study: Triptease saves 30% of CSM time with Vitally AI

Triptease reclaims 30% of CSM time with Vitally AI

Triptease, a hospitality growth platform, faced significant challenges in its customer success operations. The team was juggling multiple tools and spreadsheets, leading to poor visibility into churn, revenue risk, and inconsistent account planning. This lack of a unified system made it difficult for Customer Success Managers to track their performance and operate proactively.

To solve this, Triptease implemented the Vitally customer success platform, specifically leveraging its highly customizable structure and Vitally AI features. The solution consolidated customer data, automated workflows like pulse updates and product feedback extraction, and provided clear revenue dashboards. As a result, Vitally helped Triptease reclaim approximately 30% of CSM time, with individual managers saving over two hours per week and gaining consistent, proactive visibility into their accounts.

Triptease