Case Study: Hubstaff improves customer retention and growth with Vitally

Hubstaff reduces churn and powers 138,500+ users with Vitally

Hubstaff, a productivity and time management platform, faced challenges with customer retention and lacked visibility into customer segments and product usage. Without a dedicated Customer Success team or tool, they needed a proactive solution. Hubstaff chose to implement the Vitally platform to build their Customer Success operations from the ground up.

By using Vitally, Hubstaff was able to shift to a proactive approach, utilizing its automation, reporting, and real-time notification features. The solution provided by Vitally delivered significant results, including reduced customer churn and increased expansion revenue for Hubstaff. The VP of Sales and Success stated that operating their Customer Success team without a robust tool like Vitally would be inconceivable.

Hubstaff