Case Study: West Tennessee Healthcare slashes LWBS rates with Vital’s ERAdvisor

West Tennessee Healthcare Slashes LWBS Rates, Generating 3x on Investment

West Tennessee Healthcare, a non-profit hospital system, was concerned about its left-without-being-seen (LWBS) rates in its seven emergency departments and sought to improve patient communication and safety. To address this challenge, they partnered with vendor Vital to implement its ERAdvisor patient experience mobile app.

The solution provided personalized updates and tools to patients via a HIPAA-compliant app that integrated with the hospital's EHR, leading to high adoption rates. The results included a 36% system-wide decrease in LWBS rates, a 3X return on investment, and significantly improved patient satisfaction, demonstrating the clear impact of Vital's platform.

West Tennessee Healthcare Slashes

James Fountain

Vice President of Operations