Case Study: Dignity Health achieves 18X downstream ROI and better patient experience with Vital

nvesting in Patient Experience Delivers 18X Downstream Return

Dignity Health East Valley, a healthcare system within CommonSpirit Health, sought to strengthen its performance in patient safety, experience, and revenue. To support its high reliability organization (HRO) framework, the customer partnered with Vital to implement its AI-powered patient experience solutions, ERAdvisor for emergency care and CareAdvisor for inpatient stays.

Vital's platform provided personalized, smartphone-based tools that allowed patients to receive updates, make requests, and access resources throughout their care journey. This solution delivered an 18X return on investment in downstream revenue, a $2.2 million increase in EBITDA margin, and significant growth in patient satisfaction scores and Google ratings for Dignity Health East Valley.

Dignity Health

Mark Slyter

President and CEO