Case Study: American Medical Association reports improved job satisfaction with Vital ERAdvisor

Midwest Health System Increases Job Satisfaction by 27% with ERAdvisor

The American Medical Association was grappling with a severe emergency department nursing shortage and the resulting crisis of patient boarding. To help address these operational inefficiencies and improve staff experience, the organization partnered with Vital to implement their ERAdvisor patient experience platform in three of its hospitals.

Vital's solution provided a personalized web app that gave patients control and clarity through features like AI-powered wait times and test results. This led to a significant 27% increase in staff job satisfaction and adoption rates of over 64% among reachable patients, while also reducing the number of patients who left without being seen.

American Medical Association