Case Study: Top-Ten Children’s Hospital improves pediatric ED communication with Vital ERAdvisor

69% of all families at busy Children’s Hospital use ERAdvisor to track ED visits

A top-ten children's hospital was concerned with low patient experience scores, which were tied to nurse merit increases. They identified staff-patient communication as a key weakness and partnered with Vital to implement its ERAdvisor product in their Pediatric ED to address this challenge.

Vital's ERAdvisor provided families with accurate wait times, care team information, and status updates via text message. The solution was customized with pediatric-specific safety features. As a result, Vital helped the hospital achieve remarkable usage, with ERAdvisor being used by over 60,000 families annually, accounting for 69% of all patients. The tool also drove a 29% patient portal access rate and over 1,200 monthly clicks for follow-up care, which increased revenue for the health system.