Case Study: Charmer Sunbelt Group achieves chargeback recovery and scalable incentive management with Vistex Solutions for SAP

Vistex solution enables fast-growing distributor to scale and adapt

Charmer Sunbelt Group, a leading U.S. distributor of wines, spirits and beer operating across 17 states and the District of Columbia with 6,100 sales associates and over 2,000 incentive plans, was losing revenue through gaps in its chargeback and incentive processes. Facing legacy-system limitations in tracking participants, processing depletion allowances and rebates, Charmer selected Vistex Solutions for SAP to augment its SAP environment and provide a scalable chargebacks and sales incentive administration solution.

Vistex integrated with Charmer’s SAP ERP to automate and standardize chargeback workflows, improve visibility, and align processes with supplier goals. As a result, Vistex enabled Charmer to recover significant previously unclaimed chargeback income, save time and reduce administration costs, gain real‑time visibility into true gross profit, and improve inventory/market data and order fulfillment across all chargeback types.

Charmer Sunbelt Group

Bill Healey

Corporate VP/CIO