Case Study: ScanSource achieves automated pricing and chargeback management with Vistex Solutions for SAP

Solutions for SAP by Vistex accelerate price and claims processes

ScanSource, a $3.2B global value-added distributor of specialty technology products, faced an outdated, heavily customized ERP environment with separate US and European instances and manual processes (including Special Pricing Agreements tracked in spreadsheets). The company needed a scalable, multi–business-unit solution to simplify accounting, accelerate consolidations, enable compliance, and bring order to pricing and chargebacks—requirements addressed with SAP ERP and Vistex Solutions for SAP from Vistex.

Vistex implemented Vistex Solutions for SAP to automate price management, chargebacks and SPA administration, added an integrated sub-ledger for invoice‑level vendor A/R tracking, and went live in Europe and North America within an 18‑month program. The Vistex deployment delivered single‑screen visibility with drill-downs, faster claim preparation and dispute resolution, and automated pricing and chargeback processes—cutting SPA administration from hours per day to hours per week and providing a single, scalable solution across ScanSource’s global operations.

ScanSource

Crystal Selfridge

Lead Business Analyst