Case Study: ScanSource streamlines global pricing and chargebacks with Vistex

ScanSource goes live in Europe in 13 months with Vistex

ScanSource, a global technology products distributor, faced challenges with its outdated and heavily modified ERP system, which used separate instances for its US and European operations. This limited its ability to scale and efficiently manage complex pricing and chargeback processes. To address this, ScanSource partnered with vendor Vistex to implement its SAP margin optimization solutions.

The solution from Vistex automated pricing, chargebacks, and contract management, replacing a manual process handled in Excel spreadsheets. This resulted in dramatically improved efficiency; one administrator reduced time spent on pricing agreements from several hours daily to just a few hours per week. The implementation provided complete visibility into agreements and claims, enabling faster dispute resolution and improved accuracy across all of ScanSource's global operations.

ScanSource