Case Study: Leading Printing, Personal Computing, Software Services Company boosts partner sales 50% and saves $100K annually with Vistex

Leading Printing, Personal Computing, Software Services Company - Customer Case Study

Leading Printing, Personal Computing, Software Services Company partners with thousands of resellers who drive 70% of its sales, but its channel rewards program was hampered by a complex interface, underutilization, fraudulent claims, budget pressures and a problematic eligibility website. The customer engaged Vistex to build a best-in-class channel partner rewards program and communications solution, including Vistex’s Desktop Alert Tool™, FraudCheck™ reporting and the TrackIt™ customer service module.

Vistex streamlined and consolidated promotions and claim processes, deployed the Desktop Alert Tool to proactively notify partners, used FraudCheck™ to identify invalid claims, and implemented TrackIt™ to reduce service inquiries. Within 90 days claim and sales volumes rose by nearly 50%, FraudCheck™ generated over $100,000 in annual savings by catching roughly 1% of total claims as fraudulent/invalid, and administration and customer-service costs fell—delivering clear revenue lift and measurable cost reductions for the client.