Case Study: Kimberly-Clark achieves harmonized global processes and a 38% reduction in claims cycle with Vistex Solutions for SAP

Kimberly-Clark implements single global process with Vistex Solutions for SAP

Kimberly-Clark Corporation, a global consumer-products company, needed to replace a patchwork of regional legacy systems and gain better control and visibility over account-based pricing, group membership maintenance, and the claim (billback) and tracing process. To achieve a single, global process and avoid costly interfaces, Kimberly-Clark selected Vistex and implemented Vistex Solutions for SAP.

Vistex implemented its Solutions for SAP fully integrated with Kimberly‑Clark’s SAP ERP, harmonizing price management and sales tracing processes and delivering real-time contract pricing that removed a prior 24-hour processing delay. The deployment finished ahead of schedule and under budget, and Vistex’s solution now processes 12,500 claim and tracing documents (1.6 million line-items) per month while delivering a 38% reduction in the claims cycle and a 20% reduction in tech support staff costs.

Kimberly-Clark Corporation

Jane Terfler

IT Consultant