Case Study: Animal Health International achieves clearer profitability and automated chargeback processing with Vistex

How Distributor Animal Health International Created a Clearer Profitability Picture

Animal Health International, a $1B+ distributor with roughly one-third of sales affected by chargebacks and promotions, faced a fragmented, mostly manual receivables process that left about $500 million of sales eligible for chargeback collections (translating to $65–$80 million in potential lost revenue) reconciled only after month‑end. As it implemented SAP ERP, the company selected Vistex tools—SAP Paybacks and Chargebacks application by Vistex and SAP Data Maintenance for ERP application by Vistex—to address the lack of day‑of‑order profitability visibility and the complexity of layered manufacturer promotions.

Vistex’s solutions automated chargebacks at point of sale and integrated promotion pricing to reveal gross margins in real time, converting manual reconcilers into exception analysts and enabling accurate vendor and customer invoicing at the time of sale. The implementation freed about 60 IT manpower hours per week, improved pricing response times and customer experience, and allowed Animal Health International to capture promotional entitlements in real time, reducing reliance on costly back‑end reconciliations.

Animal Health International

Tim Hays

Vice President of Information Technology