Case Study: W.W. Grainger automates chargebacks and boosts rebate recovery with Vistex Solutions for SAP

Grainger takes control of chargebacks and complex supplier rebate programs. Vistex Solutions for SAP automate high-volume processes, boost revenue recovery

W.W. Grainger, a $10 billion wholesale distributor with 1.2 million products and more than 500,000 daily transactions, struggled to manage complex distributor chargebacks and supplier rebate programs using spreadsheets and had poor visibility into processes. To address this, Grainger turned to Vistex and implemented Vistex Solutions for SAP to automate high-volume chargeback and rebate workflows.

Vistex deployed its Solutions for SAP in parallel with Grainger’s SAP ERP, leveraging real-time transactional and financial data with no custom integration required, providing end-to-end lifecycle management, participant web portal access, and scalable incentive tracking. As a result, Vistex helped Grainger automate claims, increase claims- and rebate-based recovery, improve profitability reporting, reduce Days Chargebacks Outstanding, cut incentive-related disputes by 50% and reduce supplier rebate deductions by 70%.

W.W. Grainger

Ken Jacquier

Vice President Sales and Marketing Process Management