Case Study: Westfield Insurance achieves higher employee and agent engagement with Vision Critical

How insurance provider Westfield keeps its employee and agent communities engaged

Westfield Insurance, a national insurer with 2,400 employees and more than 1,000 agents, needed a better way to keep both employees and independent agents engaged, informed, and heard as it competed for talent and business in a changing insurance market. To address this, Westfield turned to Vision Critical and its insight community software to create separate feedback communities for employees and agents.

With Vision Critical, Westfield launched the Westfield Employee Panel and Westfield Agency Panel, giving the company ongoing feedback that improved internal communications, onboarding, cafeteria offerings, and agent-facing automation. The results included a sustainable employee engagement rate of 87%, stronger hire process satisfaction scores, and more streamlined quoting, application, and policy issuance for agents, helping Westfield prioritize future improvements with greater impact.

Westfield Insurance

Amy Feeman

Research Professional